WARRANTY STATEMENT for GUITARS WE SELL

 

Satisfaction guaranteed or your money back, with the following conditions:

 

  1. Covers this instrument sold to original purchaser only.
  2. The warranty applies regardless of where the instrument is sold.
  3. This warranty applies only to "E-A-D-G-B-E" @ 440 or standard tuning.
  4. Within one year from ship date, if there are any structural problems resulting from our workmanship (for example, action degradation, neck attachment failure, top distortion, top, back or binding separation, new top or back cracks caused by our workmanship, brace failure) buyer can return for free repairs. Moonlightluthiers pays shipping to us up to $60 for shipping from buyer and shipping back to buyer after repairs complete.
  5. OR
  6. Within one year from ship date, if there are any structural problems resulting from our workmanship buyer can return for full refund. Moonlightluthiers pays shipping up to $60 from buyer to our shop.
  7. For other than structural problems (you don't like the sound, too vintage, spouse says no, don't like it, etc.) buyer pays return shipping.
  8. Shipping damage is not covered. The shipper is responsible. Please follow our packing instructions for acoustic guitar shipping without a case.
  9. If this guitar is returned to us, any damage other than that showing on the guitar as shipped voids this warranty. Buyer will have to pay return-to-buyer shipping fee to get the guitar back. If repairs are desired, our usual repair fees will apply.
  10. If this guitar is returned to us, any changes to this instrument void this warranty. Buyer will have to pay return-to-buyer shipping fee to get the guitar back.
  11. If the guitar is returned to us, owner must ship in original shipping container with original packing materials or refund is reduced accordingly.
  12. Cases are not warranted.
  13. Finish quality is not warranted.

 

WARRANTY STATEMENT for CUSTOMER OWNED GUITARS

 

Satisfaction guaranteed or your money back, with the following conditions:

Keep in mind, Harmony Sovereign guitars are vintage guitar built with the best techniques known at the time. These are not modern Taylor CNC built instruments.

  1. Covers this instrument sold to original purchaser only.
  2. This warranty applies only to "E-A-D-G-B-E" @ 440 or standard tuning.
  3. Within one year from ship date, if there are any structural problems resulting from our workmanship (for example, action degradation, neck attachment failure, top distortion, top, back or binding separation, new top or back cracks caused by our workmanship, brace failure) buyer can return for free repairs. Moonlightluthiers pays shipping to us up to $60 for shipping from buyer and shipping back to buyer.
  4. OR
  5. Within one year from ship date, if there are any structural problems resulting from our workmanship buyer can return for partial refund (See below). Moonlightluthiers pays shipping up to $60 from buyer to our shop. Any shipping expenses over this amount are deducted from the refund.
  6. Shipping damage is not covered. The shipper is responsible. Please follow our packing instructions for acoustic guitar shipping without a case.
  7. If this guitar is returned to us, any damage other than that showing on the guitar as shipped voids this warranty. Buyer will have to pay return-to-buyer shipping fee to get the guitar back. If repairs are desired, our usual repair fees will apply.
  8. If this guitar is returned to us, any changes to this instrument void this warranty. Buyer will have to pay return-to-buyer shipping fee to get the guitar back.
  9. If the guitar is returned to us, owner must ship in original shipping container with original packing materials or refund is reduced accordingly.
  10. Cases are not warranted.
  11. Finish quality is not warranted.

Furthermore, the following expenses are not included in the refund for customer owned guitars:

Tuners58
Fret wire27
Brace wood28
Back binding12
Rosewood bridge80
Pin set18
End Pin5
String Set13
Nut5
Saddle9
Maple Reinforcing plate10
Side Bracing10
Supplies and tool wear and tear30
Total$305

So, your refund will be $220 ($525-305)